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Returns & Exchanges
- If the product that was shipped is defective, you must contact
us within 4 days of receipt. If for any reason you wish to return
your purchase, contact us within 10 days of purchase.
- All returned items must have an RMA (Return Material
Authorization) number. Any products sent to us without an RMA
number will be refused.
- All returns/exchanges must be in original packing and unused.
Credit will be issued only after inspection.
Non-returnable Items
The following items are non-retunable
- software
- parts
- cables
- labels, ribbons, printheads, and all other consumables
Restock Fee's
- Never charged on DOA (dead on arrival) products or exchanges.
- 15-25% fee on all returned products. (varies according to
manufacturer - please inquire)
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